Help Center
How can we help you today
Common Problems and Solutions
Account
Yes, invite your team members from the company settings.
For buyers
Air freight usually takes 3 to 5 days and sea freight 15 to 25 days once the supplier hands the order to the carrier.
Yes. Choose bank transfer at checkout, transfer the amount to the TradeX account shown with the payment reference, then upload the transfer receipt.
TradeX is the seller of every order, so your invoice is issued by a TradeX company.
Orders
Add the products to your cart and pay once; we create one order per supplier.
Payments
Cards, e-wallets and bank transfer.
Do you need additional help?
We're happy to help you with any inquiry related to your orders or account.
Contact Us
We help you and respond to your inquiry as quickly as possible.
For general inquiries, you can contact us via email
Call Us
You can contact us directly via phone
Phone Number
7721
Working Hours
Monday – Friday | 9:00 AM – 6:00 PM
Send a Message via Form
Tell us the details of your inquiry and we'll respond soon.
Contact Us
We help you and respond to your inquiry as quickly as possible.
For general inquiries, you can contact us via email
Call Us
You can contact us directly via phone
Phone Number
7721
Working Hours
Monday – Friday | 9:00 AM – 6:00 PM
Send a Message via Form
Tell us the details of your inquiry and we'll respond soon.