Return and refund policy

Return and refund policy

Development sample text, not a binding policy.

Damaged or wrong items

Tell us within 7 days of delivery, with photos, by contacting support.

How returns are handled

• Our support team reviews every request and agrees the next steps with you and the supplier.
• Items must be unused and in their original packaging, unless they arrived damaged.

Refunds

• Approved refunds are paid back with the original payment method, or by bank transfer.
• Shipping is refunded only when the item arrived damaged or wrong.

Not returnable

Food, cosmetics and personal-care products once opened.